Delivery Details

What times do you deliver on weekdays? Monday to Friday, excluding Public Holidays: on line orders placed BEFORE 12.00pm for business deliveries and BEFORE 1.00pm for residential deliveries (Australian E.S.T ) can generally be delivered the same day (remote or regional areas not guaranteed). Business deliveries will be made by 5pm (AEST) and residential deliveries by 7pm (AEST).

Can you do deliveries on Saturday? Saturday delivery's are available, but the order must be placed BEFORE 10:00am AEST on that Saturday. Where delivery is in a remote area or not serviced by Saturday Couriers, the order will be automatically sent the following Business day.

Can you deliver on Sunday or Public Holidays? Sunday delivery is not available, nor on Australian Public Holiday. Should you select Sunday or Public Holiday dates for delivery; your order automatically be processed the NEXT business day.

Urgent Delivery Requests? If you require urgent delivery during a Business Day (i.e. your order is placed after the above times AEST and you require same day delivery) please call 1800 66 66 46 during business hours Monday to Friday and notify us of this requirement. Please Note: Additional delivery charges will apply.
If you require urgent delivery during a Saturday, Sunday or Public Holiday please contact us by telephone on 1800 66 66 46 PRIOR to placing your order to ensure delivery is possible.


How do I cancel an order? Contact us immediately on telephone 1800 66 66 46 or by email to sales@floristssmelbourne.com to advise.
Please Note: ALL Cancellations will incur an Administration and or Processing fee. Cancellations received with LESS THAN 24 hours notice prior to the scheduled delivery date will incur a fee of 50% of the total order value. Cancellations received with MORE THAN 24 hours notice prior to the scheduled delivery date will incur a $15 administration fee. Unfortunately, we are unable to cancel orders that are already prepared, or, are with our courier for delivery.

 

 

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